Poland Automations Hub
About the client
Biegunsport is a tourism company specializing in active trips and outdoor programs. When they came to PAH, employees were spending dozens of hours a week manually creating quotes, handling repetitive customer questions and preparing marketing materials. The goal of the collaboration was to practically train the entire team in using AI and automation tools — so the company's real day-to-day work would run faster and smoother starting the very next business day.
01 / Challenge
Creating personalized trip quotes took employees up to several hours a day. Answering repetitive customer questions, describing routes and preparing social media posts — everything was done manually, with no AI support at all. The company knew the tools existed but didn't know how to actually put them to use.
02 / Solution
We ran an intensive training session tailored to the realities of the tourism industry — from practical use of language models (ChatGPT, Claude) for everyday tasks, through automating repetitive processes in n8n, to building custom templates and a prompt library for trip quotes. Every exercise was based on real examples from Biegunsport's day-to-day operations.
03 / Results
3x faster creation of personalized trip quotes thanks to AI
Automatic answers to the most common customer questions — no employee involvement
A custom prompt and template library tailored to the tourism industry
The entire team working independently with AI tools after the training